Returns & Exchanges
At Perth CPAP, we are committed to providing high-quality sleep apnea solutions and offer a comprehensive returns policy for faulty items or incorrect purchases. Due to health and hygiene regulations, equipment that has been opened or used cannot be returned unless it is found to be defective.
Check Eligibility
Ensure your item is in its original, unopened packaging or has a verifiable manufacturing defect within the warranty period.
Contact Support
Reach out to our Perth-based customer service team with your order number and a brief explanation of the return request.
Secure Packaging
Pack the item securely to prevent damage during transit and include a copy of your original proof of purchase inside the parcel.
Ship and Process
Send the item to our designated return center; once received and inspected, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing